Return and Refund Policy
Refund Policy
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Please note that you are responsible for the return shipping costs.
For a return to be approved, the product must be in the same condition as when you received it – unused, with any labels attached, and in its original packaging. You must also be able to provide a receipt or other proof of purchase.
To initiate a return, contact us via the chat bubble on the left side of the page or by email at info@lampmakeriet.se.
If your return is approved, we will send you instructions on how and where to return the package.
Please note that items sent back without first receiving return approval will not be accepted.
Returns must be sent as home delivery, not to a pickup point. Otherwise, the return will be considered invalid.
You can always contact us with questions about returns via the chat bubble or at info@lampmakeriet.se.
Defective or Incorrect Products
Check your order immediately upon receipt and contact us right away if the product is defective, damaged, or if you received the wrong item.
We will evaluate the matter and ensure that the appropriate action is taken, such as a replacement, reshipment, or refund.
Products That Cannot Be Returned
Some items cannot be returned:
- Customized or specially ordered products
- Personalized items and hygiene products (e.g. beauty products)
- Gift cards
Please contact us at info@lampmakeriet.se if you are unsure whether your product is covered by the return policy.
Exchanges
The quickest way to receive a new item is to return the one you have and then place a new order once the return has been approved.
Right of Withdrawal Within the EU
If your order is shipped to a country within the EU, you have the legal right to cancel your purchase within 14 days without giving a specific reason.
However, the product must be in the same condition as when you received it – unused, with the labels attached, and in its original packaging.
Refunds
Once we have received and inspected your return, you will receive confirmation of whether the refund has been approved.
If the return is approved, the refund will be issued to your original payment method within 5 business days.
Please remember that it may take additional time for your bank or card issuer to process the transaction.
If more than 15 business days have passed since your return was approved, please contact us at info@lampmakeriet.se.
Unclaimed Packages
If the package is not collected from the postal pickup point, the following fees will be charged:
- SEK 250 plus SEK 70 per item
- For order values over SEK 800: SEK 300 plus SEK 100 per item
In some cases, we can resend the package, in which case only the shipping cost will be added (usually approximately SEK 150 for 1–2 items).
For 4 or more items, SEK 200 per additional item will be added beyond the first.