Shipping and Delivery
Shipping and Delivery – Kerstins Butik
At Kerstins Butik, we understand how important it is for you to receive your orders quickly, safely, and smoothly. That is why we always do our best to process and ship your order as quickly as possible. Below, you will find information about our shipping and delivery policy.
Shipping Options
We offer different shipping options depending on weight and destination. Once you have entered your address information at checkout, you can choose the shipping option that suits you best. Please note that the stated delivery time refers to transit time and does not include processing time.
Standard shipping:
4–8 days in transit
Delivery times may vary depending on your location and any delays with our delivery partners. Our normal processing time is 1-3 business days in addition to the stated shipping time.
Total shipping time: 5-11 business days.
Shipping Cost
Shipping costs are based on weight and destination and are shown at checkout after you have entered your address and selected a shipping option.
The following shipping costs apply to orders within Sweden:
– Standard shipping: Free
International Orders
We also ship international orders. Delivery times and shipping costs vary depending on the destination and are shown at checkout once you have entered your address details.
Customs and Taxes
Products are shipped from our warehouse outside the EU. The customer is responsible for any VAT, customs duties, and other fees that may be charged upon delivery.
Returns and Exchanges
If you are not satisfied with your order, please contact us as soon as possible at info@lampmakeriet.se.
We offer returns and exchanges for most products within 30 days of receiving your order.
For a return or exchange to be approved, the product must be unused and in the same condition as when received. The customer is responsible for the return shipping cost to our warehouse in Kristianstad.
Complaints
At Kerstins Butik, we value our customers' satisfaction and strive to offer high-quality products. In the event of a complaint, the following guidelines apply:
– Complaints are accepted only for physical defects that occurred during manufacturing or delivery.
– We reserve the right to assess the validity of the complaint based on these criteria.
– If a complaint is approved, we offer a replacement product or compensation for any decrease in value in accordance with applicable consumer protection legislation.
Our aim is always to resolve matters quickly, fairly, and professionally.
Contact Information
Email: info@lampmakeriet.se
Phone: +46 72-744 44 99
Address: Fredrik Bööks väg 5, 291 45 Kristianstad, Sweden